Very Important Update

 

Changes to How You Book Appointments

From Tuesday, 14th January 2025 from 8am, Riverside Medical Practice will introduce a new system for booking appointments.

This system is designed to make it easier and faster for you to get the help you need.

BOOK YOUR APPOINTMENT

 

What's changing?

You will now need to fill out a simple form on our website to request an appointment or assistance. Our team will review your form and respond with an appointment or advice.

You can use the form to:

  • Book routine or urgent appointments.
  • Request medicine or prescriptions.
  • Update us about changes to your treatment or medication.
  • Ask about test results.
  • Request a fit note for work or school.
  • Ask us anything else you would usually call about.

If you are unable to use the website:

  • You can call or visit the surgery, and our staff will help you complete the form.
  • If using the form is difficult and no one can assist you, our Receptionists will complete it for you.

Why Are We Making This Change?

Other surgeries using this system have found it helps patients get appointments more quickly. Patients have also reported positive experiences with how the system works. This new system is designed to make things better for everyone. We’re here to help if you need any assistance.

Thank you for working with us to improve your care!

Published: Jan 14, 2025