Electronic Prescription Service
Prescriptions are now signed, sent and processed electronically.
- You can choose a pharmacy or dispenser to dispense all your prescriptions. When you get a prescription, it will be sent electronically to the dispenser you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription.
Choosing a pharmacy or other dispenser
If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.
You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.
You will not have to collect a paper repeat prescription from your GP practice.
Cancelling or changing your choice of pharmacist or dispenser
You can change or cancel your choice of dispenser at any time. Simply speak to our receptionist before you order your next prescription.
You should allow time for the update to take place to avoid your next prescription being sent to the wrong place.
What can I do if I'm unhappy with the process?
You should be provided with information about electronic prescriptions and give your consent before your choice of dispenser is recorded.
If you're unhappy with your experience, you can complain to the dispenser, your GP practice or your local Integrated Care Board (ICB).
Who can see my prescription?
Electronic prescriptions are reliable, secure and confidential.
Your electronic prescription will be seen by the people who provide your medicines in GP practices and pharmacies, and by NHS prescription payment and fraud agencies.
- Find out more about
how information from your health records, including your prescriptions, is used.
- Find out more about
how your NHS Electronic Prescription Service data is used, and your rights.
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